A Real Customer’s Struggle With the Honor X9b Green Line Issue
In recent months, several smartphone users in India have reported sudden green line issues appearing on their phone displays after software updates. One such case involves a customer from Mumbai, who purchased the Honor X9b just four months ago.
According to the customer, after updating the device, a green line suddenly appeared on the display. Over time, this issue worsened, and additional purple and red lines started showing up. The customer still had an active warranty and was also paying EMIs for the phone, which made the situation even more frustrating.
The Service Center’s Response
When the customer visited the Honor service center, the staff informed them that the display issue was not covered under warranty, and the repair would cost around ₹6,000.
This response came as a shock since the phone was barely four months old and still under the official warranty period. The service center advised the customer to email Honor India for approval, saying that repairs could only proceed if the company authorized it.
Endless Waiting and No Resolution
The customer followed the instructions and emailed Honor’s support team. Initially, the company responded politely, assuring that the complaint had been forwarded and that the customer would soon receive a call or message.
However, weeks turned into months — and there was still no call, no message, and no resolution. Even after sending follow-up emails, the company only replied with generic messages like “You will receive a call soon.”
By the time any meaningful update could come, the phone’s warranty had already expired, and the issue remained unresolved. Now, the customer reports that Honor has completely stopped replying to their emails.
Comparing With Other Smartphone Brands
What makes this story even more disappointing is that other smartphone brands handled similar green line problems responsibly.
For instance, the customer’s friend faced the same green line issue on a OnePlus phone, but OnePlus repaired it free of cost, even though it was out of warranty. Similar cases have been reported with Samsung, Oppo, and Vivo, where brands have acknowledged the issue and offered free display replacements as goodwill gestures.
Poor After-Sales Support — A Major Concern for Honor Users in India
This incident highlights a growing concern about Honor’s poor after-sales service in India. Many users who once trusted the brand for its value-for-money smartphones are now reconsidering their choices due to unresponsive customer support and unfair warranty rejections.
If a phone develops a major hardware issue just months after purchase — especially due to a software update — the company should take responsibility and offer transparent support. Ignoring customers until their warranty expires is unacceptable and damages brand credibility.
Final Thoughts
The Honor X9b green line issue is not an isolated case. Several users online have reported similar problems after updates. While other brands have shown accountability and offered solutions, Honor’s lack of response and poor customer service leave much to be desired.
If you’re planning to buy a new smartphone in India, it’s wise to research the brand’s after-sales service reputation before making a decision. Based on recent experiences, Honor India’s service quality appears unreliable, and customers may want to think twice before purchasing an Honor device.
SEO Meta Description:
A real customer story from Mumbai highlights the poor after-sales service of Honor India. After a software update caused a green line issue on the Honor X9b, the company ignored warranty claims and failed to repair the device.
0 Comments