In a major move to enhance after-sales support, OnePlus India has announced the expansion of its doorstep pickup and delivery service to over 19,000 pincodes across the country. This initiative is aimed at offering convenient repair services to customers in tier 2, tier 3 cities, and even remote rural areas, eliminating the need to visit physical service centers.
OnePlus Doorstep Service: What’s New?
With this expansion, OnePlus users in eligible areas can now book repairs online and enjoy free pickup and drop for their smartphones and other OnePlus products. This is a big win for users in regions with limited access to official service centers.
Key Features:
• Free Pickup & Delivery for eligible repairs
• No Need to Visit Service Centers
• Nationwide Reach across 19,000+ pincodes
• 24/7 Support Channels: Call, Live Chat, Verified WhatsApp & Email
Powered by Project Starlight
The expansion is part of Project Starlight, OnePlus’s long-term customer service strategy that launched in Q4 2024. Backed by a ₹6,000 crore investment over the next three years, the project aims to revolutionize customer service infrastructure by listening to and acting on user feedback.
Robin Liu, CEO of OnePlus India, stated:
“At OnePlus, our users have always been at the core of all our efforts. Strengthening our customer service and service network is not just a priority—it’s a commitment. Delivering a truly premium experience goes beyond the product; it lies in how we support and stand by our community at every step.”
Free Service Camp: June 20–30, 2025
To complement the doorstep service expansion, OnePlus is hosting a nationwide Service Camp from June 20 to June 30, 2025. This is part of the company’s ongoing commitment to deliver timely and quality support.
Service Camp Benefits:
• Free Health Check-up for all OnePlus smartphones
• Free Software Updates
• Zero Service Charges for select out-of-warranty repairs
This is a perfect opportunity for users to optimize device performance, check hardware health, and resolve issues without extra costs.
Why This Matters
The Indian market continues to be a key growth area for OnePlus, and by extending support to underserved regions, the brand is not only deepening its customer relationships but also setting new benchmarks for service excellence in the industry.
With Project Starlight and initiatives like the Service Camp, OnePlus is bridging the gap between urban and rural tech support while reinforcing its brand promise of “Never Settle.”
How to Avail the OnePlus Doorstep Service
1. Visit the [OnePlus Support Page]
2. Book a pickup for repair
3. Track your service status online
4. Get your device delivered to your doorstep after repair
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